Phillip Duncan Resume

August 12, 2015 Phillip Alexander Steven Duncan Customer Service

Allocations Manager
Central Heating Services Ltd
May 2009 – Present (6 years 4 months)Farnborough – Basingstoke

Central Heating Services

Allocations Manager (promotion)
Basingstoke May 2012 – May 2013
Farnborough May 2013 – Present

• Allocations of works planning for 25+ engineers
• React to incoming breakdowns and dealt within criteria timescale
• Liaise with contract managers to deal with complaints
• Strategic planning for optimal performance / Customer service

Store Supervisor / Purchaser (promotion) May 2010 – October 2012

• unload goods and check them against order forms
• package and send out completed orders to customers
• obtain details of the location and quantity of items in stock, using visual display units or computers
• enter details of received delivery slips, requisitions and invoices into computers
• count and record the number of items in store during stock take

Call Centre Care Assistant May 2009 – May 2010

• answer calls and respond to emails
• manage and resolve customer complaints
• enter new customer information into system
• follow up customer calls where necessary
• document all call information according to standard operating procedures

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General Manager
Aone Electrical & Plumbing Ltd
July 2006 – December 2008 (2 years 6 months)Camberley

Aone Electrical & Plumbing Distribution

General Manager (promotion) July 2008 – December 2008

• To achieve sales, profits, customer satisfaction and employee commitment targets through the development of strong store management and colleague team.
• To deliver excellent store operations standards
• To ensure the store operates best practice in terms of health and safety , food hygiene and security

Assistant Manager (promotion) January 2007 – July 2008

Key Responsibilities

• Deputising in the absence of the Branch Manager
• Setting Department Targets for sales and stock loss
• Training And recruitment

Trainee Manager July 2006 – January 2007

Key Responsibilities

• Train to become Assistant Manager
• Increase supplier data base
• Increase customer sales data base
• Maintaining stock control

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Store Supervisor
The Co-operative Group
July 2003 – July 2006 (3 years 1 month)NorthCamp

Co- Operative July 2003 – July 2006
North Camp

Store Supervisor

• To participate in all aspects of training and development as directed and to use all relevant learning opportunities to improve personnel skills
• Performing stock orders
• Handling food waste
• Handling customer complaints

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